Privacy Policy

Information we collect

When you submit the inquiry form, we collect the name, email address and the optional company name, country or region, phone or WhatsApp number, industry, equipment type, product reference and the plant condition description you provide.

When you browse the website, standard technical data such as page path, referral source, browser type and approximate region may be recorded for security and traffic analysis.

We do not collect payment card data on this website. Commercial terms are handled through email or contract channels.

How we use the information

To answer your technical question, prepare an equipment configuration proposal, layout drawing and budget quotation.

To prepare export documents, shipping marks and delivery arrangements once an order is confirmed.

To provide after-sales service, spare parts supply and warranty support for delivered equipment.

To improve website content and to keep records required by applicable law.

Legal basis and consent

Inquiry data is processed on the basis of your consent, given through the checkbox on the inquiry form, and where necessary for pre-contractual steps at your request.

You may withdraw consent at any time by emailing us. Withdrawal does not affect processing carried out before it.

Data sharing

Your data is shared only with the internal engineering and sales team handling your inquiry.

For shipment, the minimum necessary contact details may be shared with freight forwarders, customs brokers and inspection bodies.

We do not sell or rent personal data to third parties for marketing purposes.

Data retention and security

Inquiry records are kept for the period needed to handle the project and to meet contractual, warranty and statutory record obligations, then deleted or anonymised.

Data is stored in access-controlled systems. Access is limited to staff who need it to answer your inquiry, and transmission is protected by HTTPS.

Your rights

You may request access to, correction of, deletion of, or a copy of your personal data, and you may object to or restrict certain processing.

To exercise any right, email us with enough detail to identify your record. We respond within a reasonable period and in line with applicable law.

Cookies

This website uses strictly necessary cookies to keep the interface working, and may use analytics cookies to understand which pages are useful.

You can accept or decline optional cookies through the notice shown on your first visit, or clear cookies in your browser settings at any time.

International transfers

Because we export equipment to Russia · Southeast Asia · Middle East, inquiry data may be accessed by our export and service team in China. Where a transfer is required, we limit it to the data necessary to handle your project.

Changes to this policy

This policy may be updated when our services or legal obligations change. The current version is always published on this page with its revision date.